Refund policy

Exchanges and Returns

  • Goods purchased from DASH may be returned within 14 days of purchase providing that the items are unused and in their original condition and packaging. This option is only available on full-priced items
  • Customised items such as engraved items or special orders may not be returned, these items are non-returnable
  • The purchase of sale items is final unless deemed faulty
  • Customers may come into the store for to return or exchange or alternatively make use of couriers or ubers at the customers own expense
  • Please email shop@da-sh.co.za if you would like to exchange your purchase

Return of faulty items

  • You have 3 months to return your purchase if it is faulty
  • All items are quality checked but occasionally there may be a fault we’re unaware of
  • Please note that wear and tear in the course of normal use is not considered a fault
  • Jewellery and semi-precious stone items are delicate and should be handled with utmost care to preserve the life of the jewellery
  • Semi-precious stones breaking from mishandling are not considered a fault (i.e. dropping or bumping against hard surfaces)
  • Please see Care Instructions on the website for further information
  • Items will not be replaced if discolouring or fading of the plating occurs as this is due to general wear and tear and exposure to perfumes, moisturizers and heat from the body over a certain period of time
  • You are responsible for all postage costs incurred to return an item
  • The item will be assessed upon return for fault
  • DASH will then repair, replace or refund the item
  • DASH reserves the right to deny an exchange or credit if the faulty piece returned does not meet our return policy requirements and it is deemed that care instructions were not followed
  • Please note DASH will only accept returns purchased directly from the DASH website. Any items purchased from a DASH stockist must be returned to that stockist as per their return policy
  • To be eligible for a repair, exchange or refund of a faulty item please contact DASH on support@da-sh.co.za or 072 804 9551