Shipping policy

At DASH, we want your shopping experience to be as seamless as possible. Every order is carefully prepared and packaged before being dispatched.

Orders are shipped as soon as they have been processed and are ready for dispatch. Please note that orders requiring personalisation, engraving, or the restringing of corded bracelets or necklaces may require additional processing time.

Delivery Times

Once your order has been dispatched, the estimated delivery times within South Africa are:

  • Johannesburg: 1–2 working days.

  • National and outlying areas: 2–3 working days.

Personalised Charms & Charm Jewellery

Orders containing Create It items or charm bracelets require additional production time while your charms are being made. Please allow an additional 10–14 working days for production, after which your order will be dispatched and the applicable courier delivery timeframe will begin.

Delivery times are estimates and may vary due to courier delays, public holidays, peak trading periods or circumstances beyond our control.

Shipping Information

South African Deliveries

DASH uses The Courier Guy and Internet Express for deliveries within South Africa.

International Deliveries

We offer international shipping via PostNet. International shipping costs are calculated according to the applicable rates for your destination. Any applicable customs duties, import taxes or additional charges are the responsibility of the customer unless otherwise stated.

Shipping Costs

  • Free shipping: All South African orders over R800 qualify for free shipping.

  • Orders below R800: The applicable shipping fee will be displayed at checkout before you complete your purchase.

  • International orders: Shipping costs are calculated according to the applicable international shipping rates and will be communicated before your order is finalised.

Order Tracking & Delivery Enquiries

If tracking information is available for your order, it will be shared with you once your order has been dispatched.

If your order has not arrived within the estimated delivery timeframe, please contact DASH so that we can assist you in following up with the courier.

Shipping fees, cancellations and refunds are handled in accordance with our Returns & Refunds Policy.

Collections

You are welcome to collect your order from our business premises in Waverley, Johannesburg.

Once your order has been processed and is ready for collection, we will contact you to confirm that it is available.

Please wait for confirmation from DASH before arriving to collect your order.

Need Assistance?

If you have any questions regarding shipping, delivery or collection, please contact our team. We will be happy to assist you.